Innovate
integrate
elevate

Expert IT services for a smooth digital transformation journey

RaqMEA is a leading IT solutions provider specializing in ServiceNow implementation and digital transformation. With a focus on innovative technology and customer-centric approaches, RaqMEA helps businesses across the Middle East and Africa streamline their processes, improve collaboration, and achieve organizational excellence. Our expert team is dedicated to delivering tailored solutions that meet your unique business needs, ensuring a seamless and effective transformation.

Our Story

Born from the shared vision of two seasoned industry leaders, Ali Kaddoura and Ahmad El Khatib, RaqMEA is a boutique consulting firm deeply rooted in the Middle East’s unique business landscape. With a combined 45+ years of experience in technology, business development, and entrepreneurship, we understand the specific challenges and opportunities facing organizations in the region.

Our passion for technology and commitment to customer success drive us to deliver exceptional value, leveraging our deep ServiceNow expertise and strategic insights to guide your digital transformation journey.

Our Mission

To empower organizations across the Middle East to navigate the complexities of digital transformation, achieving operational excellence through tailored ServiceNow solutions and expert guidance.

Our core values

Customer-Centricity

We prioritize your needs and tailor digital solutions to your unique challenges.

Expertise

We leverage deep ServiceNow expertise and industry knowledge to drive your success.

Innovation

At RaqMEA, we embrace emerging technologies to create future-ready solutions.

Collaboration

We work as a trusted partner, fostering open communication and shared goals.

Leadership

Meet the Founders

Ali Kaddoura
A seasoned executive with over 20 years of experience in the GCC, Ali has held leadership roles at ServiceNow, Citrix, Symantec, and CA. He has a proven track record of building and leading high-performing sales teams and driving successful digital transformation initiatives across the region.
Ahmad El Khatib
A serial entrepreneur with a passion for building innovative tech startups in emerging markets, Ahmad has a deep understanding of the Middle Eastern business landscape. His expertise in cybersecurity, channels and alliances, and team building, combined with his entrepreneurial spirit, brings a unique perspective to RaqMEA's strategic vision.
Team

Meet the Expert

Maximilian Bazzi
A digital transformation expert with over a decade of experience, Max is adept at crafting cutting-edge digital strategies, driving SaaS sales, and leading international software development teams. His expertise in bridging technology and business goals adds immense value to RaqMEA's client engagements.

Why choose
RaqMEA

01

Local Expertise, Global Perspective

We blend in-depth knowledge of the Middle Eastern market with international best practices, ensuring solutions that are both relevant and innovative.

03

Customer-Centric Approach

We prioritize your unique needs and goals, tailoring solutions that align with your vision and deliver measurable results.

05

ServiceNow Expertise

We are a team of certified ServiceNow experts who understand the platform's full potential and how to leverage it to achieve your business objectives.

02

Brand-first approach

Our founders' combined experience spans a wide range of industries, providing you with a wealth of strategic insights and operational know-how.

04

Collaborative Partnership

We believe in working hand-in-hand with you, fostering open communication and building long-term relationships.

Valuable Partnership

RaqMEA & Leidit: A Powerful Partnership for Digital Transformation in the Middle East

Empower your business with digitalized workflows

Optimize your
IT operations

Through collaboration with RaqMEA, your company can achieve increased efficiency and agility with digital workflows that drive long-term success. Our services automate and optimize service operations, develop strategic roadmaps, enhance application visibility, and manage your environment continuously. We offer flexible solutions that support your ServiceNow strategy.

READY TO START YOUR DIGITAL
TRANSFORMATION JOURNEY?